Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or communicate with us. This may include:

• Personal identification information (name, email address, phone number)
• Legal case information and queries you submit
• Communication records between you and legal advisors
• Chat conversations with the AILES AI assistant, including questions, follow-ups, and feedback
• Payment and billing information
• Usage data and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI legal assistance services
• Connect you with qualified legal advisors
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Analyse usage patterns to enhance user experience
• Evaluate, debug, and improve our AI models, retrieval systems, and underlying platform
• Comply with legal obligations and protect rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With qualified legal advisors when you request their services
• With service providers who assist us in operating our platform, under appropriate contractual safeguards
• When required by law or to protect our rights and safety
• With your explicit consent
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Legal case information may be retained for extended periods to comply with professional obligations and legal requirements.

6. Tester and Pilot Participant Data

During pilot, evaluation, or beta access to AILES, your submissions, queries, conversations, case details, generated reports, and any feedback you provide may be retained and used by AILES Legal Technology Ltd to:

• Evaluate, debug, and improve the AILES platform, its AI models, retrieval systems, and prompts
• Identify defects, edge cases, and opportunities for product enhancement
• Inform commercial release decisions regarding features, pricing, and target markets
• Audit and quality-assure the AI outputs against expected behaviour

By participating as a pilot tester or beta user, you expressly consent to this use of your data for product improvement purposes. You are advised to use mock or fictional case data during the pilot phase and to refrain from submitting any real client information, identifying personal details, or privileged communications. AILES Legal Technology Ltd accepts no responsibility for data submitted in breach of this guidance.

Pilot data is retained for the duration of the pilot programme and may be retained thereafter for product improvement and audit purposes, subject to the data retention principles in Section 5 above. You may request deletion of your pilot data at any time by contacting privacy@ailes.com — such requests will be honoured within 30 days, subject to any overriding legal or regulatory obligations.

7. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal data
• Object to processing of your personal information
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority, including the UK Information Commissioner's Office (ICO)

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our service. You can control the use of cookies through your browser settings, though disabling cookies may affect the functionality of our service.

9. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where some of our AI infrastructure providers operate. We ensure appropriate safeguards are in place, including standard contractual clauses where required, to protect your personal information in accordance with applicable data protection laws.

11. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: